Complaints Procedure

    Patient Care

    Complaints Procedure

    How to raise a concern about your care at Integrative Health Clinic Amsterdam — step by step, in line with the Dutch Wkkgz and the standards of my professional associations.

    Last updated: May 2026

    1. Professional Affiliation

    As a Health Practitioner this practice is affiliated with the NVVM, VBAG, and RBCZ.

    These professional associations regulate disciplinary law, complaints procedures, and professional ethics.

    2. Step One: Direct Discussion

    If you have a complaint about your treatment, I will first attempt to resolve it together through direct discussion and/or treatment.

    3. Independent Complaints Support

    If a direct resolution isn’t possible, you may engage an independent complaints officer. This person can help you formulate your complaint, address dissatisfaction, and work toward a solution. The therapist has the right to be informed when this step is taken.

    4. Affiliated Complaints Officer

    This practice is affiliated with the complaints officer listed on the website VBAG.

    5. More Information

    For full details on the complaints and disputes procedure, visit the “Vereniging ter Bevordering van Alternatieve Geneeswijze” website VBAG.

     

    https://vbag.nl/klachten-en-geschillen/ 

    Questions about this Complaint Procedure? Please contact me directly.