Patient Care
Complaints Procedure
How to raise a concern about your care at Integrative Health Clinic Amsterdam — step by step, in line with the Dutch Wkkgz and the standards of my professional associations.
Last updated: May 2026
A patient-centred approach
Your wellbeing is at the heart of my practice. I do my utmost to provide the highest quality of care, but if something is not as you expected, I want to hear about it. The procedure below explains the steps you can take if you have a concern or complaint about the care you received at Integrative Health Clinic Amsterdam.
Step 1 — Talk to me directly
Most concerns can be resolved through an open conversation. Please contact me by phone (+31 6 15 07 45 25) or email (info@integrativehealthclinic.care) so we can discuss what happened and find a suitable solution together. In many cases this first step is enough to clear up any misunderstanding.
Step 2 — Independent complaints officer (Wkkgz)
If our conversation does not lead to a satisfactory outcome, you have the right to a free and independent complaints officer (klachtenfunctionaris) under the Dutch Care Quality, Complaints and Disputes Act (Wkkgz). The complaints officer will listen to your story, mediate between us, and help formulate a written complaint if needed.
As a member of my professional association, I am affiliated with Quasir, an independent organisation for complaints handling in healthcare. You can request the support of a complaints officer via Quasir directly.
Step 3 — Disputes committee
If your complaint cannot be resolved with the help of the complaints officer, you can submit it to the independent disputes committee Zorggeschil. The committee will issue a binding decision and can award compensation up to € 25,000. There is a one-time fee for submitting a complaint, which is set by the committee.
Step 4 — Professional discipline
As a registered therapist, I am subject to the disciplinary law of my umbrella organisation RBCZ via its tribunal TCZ (Tuchtcollege Complementaire Zorg). You may file a disciplinary complaint with the TCZ if you believe I have acted in violation of professional standards. I am also a member of NVVM and VBAG, both of which uphold a binding code of conduct.
Useful contacts
Questions about this document? Please contact me directly.