Legal
Terms & Conditions
The general terms applicable to all consultations and treatments at Integrative Health Clinic Amsterdam.
Last updated: May 2026
1. Confidentiality
The therapist acts in accordance with legal regulations, including the Medical Treatment Agreement Act (WGBO) and the Quality, Complaints and Disputes in Care Act (Wkkgz).
The therapist maintains a client file. The client has the right to access their own file, which is retained for 20 years in accordance with the statutory retention period.
The therapist observes confidentiality regarding information provided by the client. At the client’s request, information may be obtained from or provided to a designated therapist, physician, and/or medical specialist before, during, or after treatment, subject to the client’s specific consent.
Your therapist will never provide information to third parties without your explicit permission.
2. Appointments, Treatments and Consultations
The therapist must inform the client about the treatment at all stages of the process. The client must provide all relevant information during the intake (anamnesis) consultation.
The therapy plan consists of several consultations, each beginning and ending with a discussion. At the end of each consultation, it is jointly decided whether to continue therapy.
The therapist may not perform any Integrative Health treatments without the client’s consent.
For a minor client and/or a client under guardianship or supervision, consent must be obtained from the parent(s) and/or guardian(s). For minors aged 12–16, consent is required from both the child and the parents. For children under 12, consent from the parents only is required. If parents are divorced, consent is required from both, or from the parent with parental authority; in the latter case, the other parent retains the right to general information from the therapist.
For more information on the treatment agreement, see the [Medical Treatment Agreement Act (WGBO)](https://hulpgids.nl/recht/wettelijke-regelingen/wgbo).
The therapist must appropriately refer the client to a colleague (therapist, doctor, and/or other healthcare professional) if Integrative Health treatment is not appropriate and/or sufficient.
3. Fees
Fees for an Integrative Health consultation are listed on my website. Individual nutritional advice, examination findings, supplement recommendations, and other advice are included in the consultation and provided in writing afterward.
Supplements themselves are not included in the consultation fee.
4. Payment
The invoice is sent to the client by email, allowing the client to submit a claim for (partial) reimbursement from their supplementary health insurance provider. Payment is due in full immediately after the consultation, by debit card, credit card, or cash.
5. Cancellation Policy
Clients must cancel at least 48 hours in advance (by telephone, SMS, voicemail, or email). Appointments cancelled within 48 hours will be charged in full.
6. Insurance Reimbursement
Integrative Health Clinic is affiliated with the NVVM, VBAG, and RBCZ, which strive to ensure consultation costs are (partially) eligible for reimbursement. Integrative Health consultations are classified as alternative medical treatments.
Clients are fully responsible for verifying with their health insurance provider in advance whether treatment costs are (partially) reimbursed. Make use of this website to verify if and how much your health insurance reimburses, verify here.
7. Availability and Opening Hours
The practice operates by appointment only. Contact is possible by phone or email.
Opening hours: Monday to Friday, 10:00–18:00. Evening and Saturday appointments are available by arrangement. Opening hours may vary during construction holidays and the Christmas period.
If the therapist is unable to keep an appointment due to illness or unforeseen circumstances, she will notify the client as soon as possible and arrange a replacement appointment.
If the therapist is unable to conduct consultations for more than four weeks due to illness or other causes, she may propose that a colleague therapist take over appointments. The client always has the right to decide whether to agree to this.
8. Liability
For complaints regarding Integrative Health treatments, please refer to the complaints procedure on my website. The client is fully responsible and liable for any consequences arising from withholding information contained in the medical file held by their general practitioner.
The therapist holds collective professional liability insurance. Any liability of the therapist is limited to the amount paid out by the insurer for the relevant case, plus the applicable deductible.
Integrative Health is not intended to establish medical diagnoses or treat diseases. It is designed to complement conventional healthcare, not replace it. Clients are encouraged to inform their general practitioner and/or specialist about their condition. While incurable diseases cannot be eliminated through Integrative Health treatment, it can positively support health and well-being during and after conventional medical treatment.
Prescribed medication should never be changed or discontinued without consulting your doctor and/or specialist. In case of doubt, the client must contact their general practitioner and/or specialist. The client remains responsible for their own health at all times.
The therapist undertakes a best-efforts obligation, not a guarantee of results. The therapist provides no medical guarantee and is not liable for medical complications occurring during or after treatment, unless resulting from serious or intentional negligence. The therapist is not liable for consequential damages of any kind.
The therapist is not liable for damages resulting from the client’s failure to properly follow verbal or written advice. The therapist’s liability for damages arising from services rendered (including with the assistance of third parties) is limited to the cost of one consultation and the recommended supplements.
The therapist is not responsible for the quality or composition of any recommended supplements; the supplier is solely responsible. The therapist will assist, to the best of her ability, in resolving any complaints regarding recommended supplements.
9. Termination of Treatment
Treatment may be terminated at any time by mutual consent. The client may terminate treatment unilaterally at any time. The therapist may only terminate treatment unilaterally by stating reasons and, if necessary, referring the client to another therapist, doctor, or other healthcare provider.
Questions about this Terms & Conditions? Please contact me directly.